Askari Bank Hiring “Customer Services Officer” at Lahore || Sept-2025
Latest Career Opportunity at Askari Bank – Hiring “Customer Services Officer”
Askari Bank has concentrated on growth through improving service quality, investment in technology & people and utilizing its extensive branch network including Conventional and Islamic banking. Askari Bank hiring “Customer Services Officer” at Lahore.
Details are as follows:
Position Title: Customer Services Officer
Location: DHA RAYA, LAHORE
Job Type: Full Time/Regular
Grade: OG II – AMG (Priority CSO)
Job Purpose / Summary:
The Priority CSO will be responsible for providing prompt, personalized, and efficient customer care to the bank’s High Net Worth Individuals (HNI) while enhancing existing client relationships through cross-selling, thereby boosting the customer’s wallet share with the bank. The Priority CSO will be responsible to ensure the Priority Centre’s immaculate environment is maintained at all times. Additionally, Priority CSO will facilitate customers and ensure smooth end to end execution of service requests in line with Ascend TATs
Job Specification/Requirements:
- Min 2-3 years of Banking/Service industry experience (Customer Experiences, Service Quality & HNW/Affluent Relationship Management)
- Minimum Bachelors / preferably Masters or equivalent from HEC recognized institute or reputed foreign institute.
Key Accountabilities / Responsibilities:
- Provide all customers with personalized service ensuring proactive meeting & greeting of customers through efficient floor time management.
- Manage day-to-day ambiance of the Ascend Priority Banking branch through a Daily Priority Branch Checklist.
- Ensure clients are aware of all financial services offered by the bank under Priority Banking with the aim to cross-sell and deepen existing relationships.
- Ensure set Complaint Management processes, are followed and TATs are met.
- Gather regular Customer Feedback from customer visiting the Ascend Priority Branch and timely share any issues identified to the respective Branch Manager and Branch Operations Manager for resolutions.
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