Wateen Telecom Hiring “Front Desk Officer” at Lahore || August-2025

August 29, 2025 Admin

Job Opportunity at Wateen Telecom Limited – Hiring “Front Desk Officer”
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is looking for the services of qualified and self-motivated professional for the position of “Front Desk Officer“ at Lahore.
Details are as follows:

Position Title: Front Desk Officer

Location: Lahore

Position Summary:

As an FDO, you will lead the way in ensuring our visitors and clients experience a warm and exceptional welcome. We are in search of a committed professional with exceptional communication and troubleshooting abilities, adept at managing diverse front desk responsibilities in a high-energy setting.

Required Education & Experience:

Bachelor’s degree in Business Administration, Communication, Hospitality Management, or related disciplines.
2+ years of relevant experience.

Required Skills:

Cultivate strong interpersonal and communication skills, both verbal and written.
Excel in providing excellent customer service and technical support.
Approach tasks with a positive, proactive attitude and a go-getter mentality.

Responsibilities:

Ensure the reception area is consistently neat and well-organized, projecting a positive and polished first impression.
Extend a warm and courteous welcome to individuals both in person and over the phone, reflecting our commitment to exceptional customer service.
Oversee and regulate access to the premises, allowing entry solely to authorized personnel.
Administer guest passes/visitor cards, authenticate identities, and enforce essential security measures.
Handle incoming phone calls promptly, provide informative responses to inquiries, and direct calls to the relevant departments.
Record comprehensive messages and promptly notify staff members in cases where they are unavailable.
Proficiently manage and arrange appointments, meetings, as well as conference and board room reservations, ensuring smooth scheduling and coordination.
Serve as a knowledgeable point of contact for general inquiries about the organization, including its products/services and office hours.
Aid customers in resolving their queries and guide them to the appropriate departments for further assistance.
Promptly and accurately handle all incoming and outgoing mail, posts, packages, and parcels, ensuring their efficient distribution.
Collaborate with courier companies to guarantee the timely and secure delivery of urgent and sensitive items.