Punjab Skills Development Fund Hiring “Assistant Manager Program Operations” || June-2025
Latest Job Opportunity at Punjab Skills Development Fund (PSDF)
Punjab Skills Development Fund is the largest skills development fund in Pakistan, established in 2010 as a not-for profit company set up by Government of Punjab. PSDF looking for the services of a energetic and self-motivated professional for the position of “Assistant Manager Program Operations“ at Lahore.
Details are as follows:
Position Title: Assistant Manager Program Operations
No. of Positions: 01
Location: Lahore
Employment Status: Contract
Gender: Both
Role Overview:
This position will be Responsible for orchestrating and optimizing various operational aspects. The role encompasses contract management and execution, customer service, client relations, reporting, and system improvements. Interacts with all stakeholders to understand related concerns and address grievances; ensures timely payment processing against stakeholders’ invoices as per the established business rules, further pre and post-contract evaluation /field visits of TSPs if required.
Qualification and Experience:
- Bachelor’s degree (Hons) in Economics / Social Sciences / Management Sciences or any relevant/similar degree from an HEC-recognized / accredited university.
- Minimum 5 years of experience in a relevant/similar field.
- Experience in managing program operations will be preferred.
The experience for this role requires you to have:
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Excellent interpersonal and communication abilities to collaborate effectively across teams.
- A proactive, action-oriented mindset with a focus on delivering results and taking ownership.
- Demonstrated ability to lead, adapt to, and drive change and innovation.
- A continuous improvement approach with the foresight to anticipate and overcome challenges.
- A collaborative team spirit, supporting others, and working with a one-team mindset.
- A commitment to fairness, merit, and performance-based actions while maintaining respect for all.
Job Responsibilities:
- Supervise and implement new projects and initiatives, ensuring timely delivery and effective resource use.
- Plan and organize capacity-building sessions for Training Service Providers (TSPs).
- Support Key Account Managers in resolving TSP-related issues and improving performance.
- Oversee contract implementation, ensuring enrolments, placements, and completion ratios align with business rules.
- Conduct evaluations, field visits, and ensure timely issue resolution in coordination with the Monitoring team.
- Design and upgrade monitoring tools and reporting systems to track program performance.
- Evaluate and enhance systems (e.g., BSS/CRM), streamline workflows, and improve processes.
- Collaborate with internal teams and external stakeholders to meet project requirements.
- Foster strong client relationships and develop strategies to improve customer satisfaction.
- Support internal and external audits to ensure policy compliance.
- Assist the HOD with assigned tasks and responsibilities.
Key Performance Indicators:
- Effective execution of program operations and contracts across assigned schemes and regions, ensuring timely closure and SOP compliance.
- Successful implementation of PSDF’s operational framework, including consistent coordination with internal and external stakeholders.
- 100% compliance with business rules, reporting deadlines, complaint redressal procedures, and payment processing timelines.
- Timely and accurate processing of invoices and deliverables in line with contractual requirements.
- High-quality complaint resolution and stakeholder support, contributing to smooth and responsive operations
Last Date to Apply: 24 June, 2025
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