Job Opportunity at Muslim Hands: Hiring “Donor Support Assistant” at Islamabad || May-2025

May 16, 2025 Admin

Latest Job Opportunity at Muslim Hands Pakistan
Muslim Hands is an International Relief & Development organization established in 1993. The organization is currently working in 52 countries. Muslim Hands works directly and through partner organizations to carry out short-term and long-term projects.
Muslim Hands Pakistan is looking for the services of dynamic and qualified professional for the position of “Donor Support Assistant – ISU” at Islamabad.
Details are as follows:

Position Title: Donor Support Assistant – ISU

Location: Islamabad

Role Overview:

We are seeking a highly organised and proactive individual to provide administrative support as directed by the department to the programme’s teams within the ISU-supported offices. This role will play an important role in supporting internal communication, delivery of programmes and reporting.

Required Qualification:

Bachelor’s degree in a relevant field (e.g. Communications, International Development, Social Sciences, or a related discipline)

Experience:

At least 02 to 03 years of equivalent work experience in a similar administrative or programme support role.

Required Skills:

Excellent command of written and spoken English, with the ability to respond professionally and accurately to donor queries.
Proven experience in a donor support, customer service, or administrative role.
Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines.
High attention to detail, particularly in written correspondence and reporting.
Willingness to work flexible hours, including evenings or weekends.
Ability to work collaboratively within a team and communicate effectively with various stakeholders and departments.
Commitment to the mission, values, and humanitarian principles of Muslim Hands.
Cultural sensitivity and the ability to work effectively in multicultural, multidisciplinary, and international teams.

Key Responsibilities:

Donor engagement and communication

Support the designated ISU-office with maintaining and strengthening the relationship with donors through regular communication, and timely distribution of donor feedback reports and project updates.
Respond to incoming donor email queries in a professional manner across multiple inboxes and ensure queries are correctly allocated to the appropriate team where necessary.
Stay updated on programme and campaign information to answer any incoming queries.
Contribute to improving the donor’s journey with Muslim Hands by suggesting areas of improvement and sharing of feedback internally.
Support the preparation and sharing of donor feedback and reporting as instructed, especially for WASH and Orphan Sponsorship.

Major Donor Strategy

Support the department in delivering its Major Donor Recruitment and Retention Strategy across designated ISU-supported offices.
Facilitate the development of major donor profiles and guidance notes on donor priorities.
Assist in developing strategies to expand the donor base, including research and mapping of funding trends.
Highlight major donor opportunities to management.
Coordination and administrative responsibilities
Liaising with internal departments to gather accurate information and ensure effective resolution of donor queries and concerns.
Draft minutes from meetings and follow up on action points.
Contribute to developing and maintaining effective internal communication channels.
Ensure requests from other departments are logged, assigned to the relevant team members, and tracked through to completion in a timely manner.
Prepare summaries, briefings and updates as required for internal stakeholders
Collaborate with media and content creation teams to ensure donor feedback videos and reports are completed within deadlines and shared.
Logging, updating, and managing donor complaints in line with organisational policies, ensuring timely resolution and follow-up.
Adhere to MH’s policies and procedures while carrying out responsibilities.
Undertake any other reasonable duties as directed by the department.