Job Opportunity at Master Group of Industries: Hiring “Help Desk Executive” || May-2025
Job Opportunity at Master Group of Industries
Master Group of Industries; a story of heritage and legacy. One of the oldest and most trusted brands of Pakistan, the name stands synonymous with providing the highest quality and gaining the utmost trust of customers for over half a century. Master Group was established in 1963, with a modern and realistic approach towards growth through innovative technology and quality manufacturing and products.
Master Group of Industries hiring for the position of Help Desk Executive at Lahore.
Details are as follows:
Position Title: Help Desk Executive
Location: Gulberg III, Lahore
Qualification and Experience:
- Bachelor’s or Master’s degree
- 1-2 years in Customer Services Location:
Job Description:
- Respond to dealer inquiries related to UAN promptly, professionally, and efficiently
- Respond to dealer inquiries via WhatsApp and route complex issues through email and WhatsApp to the concerned teams.
- Understand and analyze dealer issues to provide ap propriate guidance.
- Keep dealers informed about the status of their concerns, setting accurate expectations.
- Follow up regularly with dealers and internal teams to ensure swift resolution.
- Document interactions accurately and maintain records of dealer communications.
- Offer reassurance and build trust with dealers by assuring them their concerns are being addressed. Escalate unresolved or complex issues promptly to relevant departments.
- Prepare and submit daily reports on dealer complaints, including details of issues raised, action taken, and current status.
To Apply: Send your CV to careers@master.com.pk (Mention the position title in subject line)
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