Interwood Mobel Hiring “Customer Services Executive” at Lahore || Oct-2025
Exciting Career Opportunity at Interwood Mobel (Pvt) Ltd. — Hiring “Customer Services Executive”
Interwood Mobel is committed to cultivating a workplace culture that promotes continuous learning, professional development, and inclusive growth. Through structured training, mentorship, and hands-on experience, we empower our team members to reach their full potential. Embracing diversity and creativity, Interwood values individuals from all backgrounds who contribute to a dynamic and forward-thinking environment.
We are currently hiring a Customer Services Executive at Lahore.
Details are as follows:
Position Title: Customer Services Executive
Location: Lahore
Position Description:
We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.
Requirements and Experience:
- Bachelor’s degree in Business Administration, Customer Service, or a related field.
- Proven experience in complaint handling, customer service, or coordination roles.
- Strong communication, follow-up, and documentation skills.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in MS Office and familiarity with complaint management systems.
- Customer-focused mindset with problem-solving abilities
Roles & Responsibilities:
- Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
- Communicate effectively with customers by providing regular updates throughout the complaint process.
- Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
- Escalate complex or unresolved issues to the complaint in-charge for further action.
- Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
- Generate and maintain accurate records of service calls and relevant documentation.
- Ensure timely updates and closure of service calls while assisting with any additional tasks assigned by management.
- Collaborate with internal departments to resolve complaints effectively and contribute to enhancing customer satisfaction.
Benefits:
- Medical Insurance
- Provident Fund
- EOBI
- Paid Leaves
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