Bank Makramah: Hiring “Operations Manager” Across Pakistan || June-2025
Exciting Career Opportunity at Bank Makramah Limited
Bank Makramah Limited (BML), formerly known as Summit Bank Limited (SMBL), has undergone a rebranding under the leadership of His Excellency Nasser Abdulla Hussain Lootah, the majority shareholder. The decision was made to transform the Bank into a prominent Islamic banking institution, dedicated to offering exceptional financial services and innovative products in accordance with Islamic principles.
Bank Makramah seeks applications for the position of “Operations Manager” across Pakistan.
Details are as follows:
Position Title: Operations Manager
Location: Across Pakistan
Department: Branch Operations
Required Qualification & Experience:
- A minimum of a Bachelor’s degree or its equivalent from an HEC-recognized university / Master’s Degree is a Plus
- 3-5 years relevant Experience within banking industry
Skills:
- Oversee day-to-day branch operations, ensuring efficient transaction processing, strict adherence to banking regulations (SBP, AML, KYC), and implementation of service delivery standards to enhance customer satisfaction
- Lead and develop branch staff, drive performance through training and performance management, optimize operational processes, automate workflows, and manage financial oversight, including budgeting and expense control
Job Responsibilities:
- Manage counter services and supervise key departments (Cash, Clearing, Account Opening, Remittances, Collections, Administration, EDP), ensuring efficient processing, compliance with bank standards, and high service delivery
- Oversee adherence to internal policies (OPM, AML, KYC), SBP regulations, and ensure strict controls over operational procedures, security, system access, and exception handling
- Drive automation initiatives to enhance processing efficiency, reduce redundancies, and improve transaction volume management, while addressing customer complaints and improving turnaround time
- Set performance objectives, evaluate staff, recommend training, and foster a high-performance culture, while ensuring compliance with attendance and operational policies
- Manage the branch’s budget, monitor income/expense variances, ensure asset security, and collaborate with Head Office for reporting, expense control, and cost-saving opportunities
Last Date to Apply: 29 June, 2025
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