Bank Makramah Hiring “Customer Services Manager” Across Pakistan || June-2025
Exciting Career Opportunity at Bank Makramah Limited
Bank Makramah Limited (BML), formerly known as Summit Bank Limited (SMBL), has undergone a rebranding under the leadership of His Excellency Nasser Abdulla Hussain Lootah, the majority shareholder. The decision was made to transform the Bank into a prominent Islamic banking institution, dedicated to offering exceptional financial services and innovative products in accordance with Islamic principles.
Bank Makramah seeks applications for the position of “Customer Services Manager” across Pakistan.
Details are as follows:
Position Title: Customer Services Manager
Location: Across Pakistan
Department: Branch Operations
Required Qualification & Experience:
- A minimum of a Bachelor’s degree or its equivalent from an HEC-recognized university / Master’s Degree is a Plus
- 3-5 years relevant Experience within banking industry
Skills:
- Build strong customer relationships, resolve inquiries and complaints effectively, and ensure smooth and efficient service delivery while promoting relevant banking products
- Demonstrate proficiency in banking processes, maintain accuracy in transactions, ensure compliance with regulations (e.g., AML, KYC), and collaborate with branch teams to meet operational goals
Job Responsibilities:
- Oversee account opening, closing, maintenance, and term deposit placements while ensuring accurate accruals and profit rates, in compliance with regulatory guidelines and internal procedures
- Ensure timely submission of all regulatory reports to SBP, Head Office, and relevant departments, while strictly adhering to SBP prudential regulations, the Exchange Control Manual, and other local regulations
- Handle customer and correspondent bank queries promptly, ensuring high levels of customer satisfaction, and address complaints within service standards
- Monitor and report suspicious transactions in line with AML and KYC policies, ensure customer signatures are updated, and mitigate risks related to unclaimed deposits and taxes
- Collaborate with operations and business groups to meet quality and productivity standards, manage department records and MIS reports, and provide training to staff to enhance performance and ensure business continuity
Last Date to Apply: 29 June, 2025
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