Job Opportunity at Zellbury: “Manager E-Commerce” at Karachi || Oct-2025
Exciting job opportunity at Zellbury – a leading name in affordable, trend-forward fashion.
Zellbury is a dynamic lifestyle brand offering a wide range of products for men, women, kids, home, and sports. Known for its bold designs and accessible prices, Zellbury delivers runway-inspired fashion directly to customers across Pakistan.
We are seeking a dynamic professional for the position of Manager E-Commerce at Karachi.
Details are as follows:
Position Title: Manager E-Commerce
Qualification:
- Bachelor’s in Business Administration, Customer Experience, or a relevant field.
Experience:
- 3–5 years’ experience in managing customer service operations, preferably in retail or e-commerce.
- Strong understanding of customer service metrics SLA, FRT, AHT, CSAT, NPS and performance management.
- Hands-on experience with Shopify, online payment gateways, and system integrations.
- Excellent leadership, coordination, communication, and problem-solving skills.
Job Responsibilities:
- Manage voice & non-voice customer service channels including Facebook, WhatsApp, Instagram, Email, and Calls.
- Oversee live operations, customer complaints handling, and retention activities.
- Ensure SLA compliance for First Response Time FRT, Average Handling Time AHT, and Resolution Time.
- Conduct regular training sessions to enhance team communication, product knowledge, and efficiency.
- Perform QA audits and provide feedback to maintain service quality standards.
- Monitor and improve Customer Satisfaction Score CSAT and Net Promoter Score NPS.
- Train and supervise AI bots to handle customer inquiries effectively.
- Manage and optimize online payment gateways, Shopify, and related system integrations.
- Collaborate with Operations and VM teams to align customer service with business objectives.
- Generate insights from customer feedback to drive process improvements and enhance overall customer experience.
Last Date to Apply: 31 October, 2025
Click Here To Apply Online
OR
Share your resume at: recruitment@zellbury.com (Mention the position title and location in subject line)
Click For Career Opportunities in Gulf & Abroad
