NADRA Job Opportunity: “Call Center Agent” at Islamabad || Sept-2025

September 13, 2025 Admin

Job Opportunity at National Database & Registration Authority-NADRA
NADRA was created with a vision to set up a technologically advanced National Database of the Pakistani Citizens, which is ‘transparent’ and ‘easily accessible’. Our mission is to support development and communicate with stakeholders in an efficient and productive manner.

NADRA is inviting applications, from energetic and self-driven individuals who are ready to contribute actively to the organization, for the position of “Call Center Agent – NTL” at Islamabad.
Details are as follows:

Position Title: Call Center Agent – NTL

Location: Islamabad
Employment Status: Contractual
Age Limit: 28 years

Educational Qualification:

Graduation from a reputable University.

Professional Experience:

Minimum 3 Years of Experience in relevant field.
Prior experience in a call center or customer service role is highly preferred.
Experience in handling billing inquiries, troubleshooting, and offering technical support will be a significant advantage.

Skills & Competencies:

Excellent interpersonal skills: Ability to build rapport with clients and colleagues.
Strong communication & problem-solving skills: Clear and concise verbal and written communication.
Handling Complaints: Handling customer complaints and inquiries via phone call & email.
Service Improvement: To assist in developing new customer service protocols which resultant decrease in monthly customer complaints.
Active Listening Inbound support agents excel at actively listening to customer inquiries, identifying their needs, and addressing their concerns effectively.
Empathy & Patience: They exhibit string empathy, remaining calm and patient, even in difficult situations, ensuring that customers feel understood and valued.
Typing skills: Fast and accurate typing with attention to detail.
Proficiency in MS Office & VICIDIAL (Word, Excel, Outlook) for documentation and communication.
Multi-tasking: Efficiently handling multiple calls or queries at once, ensuring all customer interactions are addressed in a timely manner while maintaining professionalism.

Additional Information:

This role involves working in night shifts to provide support around the clock.
Managing high volume customer support calls, efficiently resolving inquiries and complaints.
Implementing the new and improved customer feedback system which boosted customer satisfaction.
Become part of a dynamic team and contribute to the success of a rapidly growing platform.

Terms & Conditions:

Selected candidate will be hired initially for contract period of 3 years (extendable if required) and will be on a 6-month probation period.
Management reserves the right to accept/reject any application without assigning any reason.
Only shortlisted candidates will be called for test/interview.
Candidate shall be disqualified if false information is provided.
Employees serving in Government/Semi-Government departments must provide/attach No Objection Certificate (NOC) at the time of submission of application.
5 years’ relaxation in age is already included in above age limit.
Selected candidate shall provide Medical Fitness and Character Certificates.
No TA/DA will be admissible.
Attested degrees from Higher Education Commission (HEC)/ relevant regulatory bodies must be provided at the time of interview.
Females, Minority, Transgenders and Differently-abled candidates are encouraged to apply.
Electronic gadgets, mobile phones, smart watches etc. will not be allowed during test and interview.
The deadline for submission of application is 21st September, 2025 and only online applications will be accepted.